Frequently Asked Questions
Orders & Shipping
How long does shipping take?
US orders typically arrive in 5–8 business days. International orders via DHL Express take 7–14 business days.
Do you offer free shipping?
Yes! We offer free shipping on all US orders over $50.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with a tracking number.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us at support@aurum-tech.store to initiate a return.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive the returned item.
Products
Are your cases MagSafe compatible?
Yes, our MagSafe cases are fully compatible with Apple's MagSafe ecosystem, including chargers and accessories.
What materials are used in your products?
We use premium materials including genuine leather, anodized aluminum, and liquid silicone depending on the product.
Contact
How can I contact you?
Email us at support@aurum-tech.store and we'll get back to you within 1–2 business days.